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If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
Restart your device
If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV.
If you delete an app, you might lose the content associated with it.
Get more help
If you still have issues with apps on your device, contact Apple Support.
With iOS 13 and iPadOS 13, apps and games that you download from the App Store are automatically updated by default. You won't see notifications about updating your apps. But you can also update apps manually. For example, if you want to force an update, you can update an app manually.
If you prefer to manually update all your apps, you can turn off automatic updates.
When you download an app on one device, the app isn't automatically installed on your other devices. But if you want apps that you purchase to be downloaded on all of your devices, you can turn on Automatic Downloads.
Before you begin
- Make sure that you have the latest version of iOS and iPadOS, macOS, or watchOS.
- Sign in to all of your devices with the same Apple ID.
Update your apps manually
Update apps manually on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
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How to manually update apps on your iPhone, iPad, or iPod touch
- Open the App Store, then tap Today at the bottom of the screen.
- Tap your profile icon at the top of the screen.
- Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.
How to manually update apps on your Mac
- Open the App Store.
- In the sidebar, click Updates.
- Click Update next to an app to update only that app, or click Update All.
If you didn’t get the app from the App Store on your Mac, contact the app developer to get help with updates.
How to manually update apps on your Apple Watch
- On watchOS 6, open the App Store and scroll down to the bottom.
- Tap Account.
- Tap Updates.
- Tap Update next to an app to update only that app, or tap Update All.
Turn on or turn off automatic updates
- On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iTunes & App Store. Then turn on or turn off App Updates.
- On your Mac, open the App Store. From the menu bar at the top of the screen, choose App Store > Preferences. Select or deselect Automatic Updates.
- On your Apple Watch, go to Settings > App Store. Turn on or turn off Automatic Updates. Or open the Watch app on your iPhone, scroll to App Store and tap it, then turn on or turn off Automatic Updates.
- On your Apple TV HD or 4K, go to Settings > Apps. Select or deselect Automatically Update Apps.
When you turn off automatic updates, you receive notifications from the App Store each time an update for one of your apps is released.
Turn on or turn off automatic downloads
- On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iTunes & App Store. Under Automatic Downloads, turn on or turn off Apps.
- On your Mac, open the App Store. From the menu bar at the top of the screen, choose App Store > Preferences. Select or deselect 'Automatically download apps purchased on other Mac computers.'
- On your Apple Watch, go to Settings > App Store. Turn on or turn off Automatic Downloads. Or open the Watch app on your iPhone, scroll to App Store and tap it, then turn on or turn off Automatic Downloads.
- On your Apple TV HD or 4K, go to Settings > Apps. Select or deselect Automatically Install Apps.
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On your iOS or iPadOS device or Mac, you can also turn on automatic downloads for iTunes Store music purchases and Apple Books purchases.
Learn more
- Learn how to resume interrupted downloads.
- Learn how to redownload items that you purchased previously.
- Learn more about how to download apps and games from the App Store.